By verifying your identity (KYC), you can unlock the full range of features and services offered by Rand, ensuring a secure and compliant user experience. To verify your identity (KYC) on the Rand App, please follow these steps:
1. Sign up or sign in to your Rand account using our mobile app.
2. Click on the "Start verification" button, which can be found in a banner on the home screen, or click the action button in any other tab within the app.
3. Follow the on-screen instructions provided to submit the required documents and information for verification. Ensure that you have your national ID or passport readily available for document submission.
4. Complete the process by providing accurate and clear information as requested.
5. The verification process typically takes only a few minutes to confirm. However, in some cases, it may take up to 48 hours to complete the verification of your documents. It is important to have a stable internet connection and to carefully follow the instructions during the KYC process. This will help expedite the verification and ensure a seamless experience.
Should you encounter any difficulties or have any questions throughout the verification process, our dedicated support team is available to assist you.