If your bank transfer for deposit has not been credited to your Rand account within the expected timeframe, please follow these steps:
1. Check the Expected Timeframe: Bank transfers can take 2-3 business days or even up to 5 business days in some cases. Ensure that the expected timeframe has passed before taking any action.
2. Contact Your Bank: Reach out to your bank's customer support and inquire about the status of your transfer. They can provide you with more information regarding any potential delays or issues that may have occurred during the transfer process.
3. Verify Transfer Details: Double-check the accuracy of the transfer details you provided. Ensure that you have entered the correct account number and routing number to avoid any delays or failed transfers.
4. Contact Rand Support: If more than 5 business days have passed and your bank transfer has still not been credited to your Rand account, please reach out to our dedicated support team. When contacting our support team, please provide them with relevant details such as the date of the transfer, the amount transferred, and any reference numbers or transaction IDs associated with the transfer. This will help expedite the investigation process. Our support team will work closely with you to resolve any issues and ensure that your funds are properly credited to your account.
Please note that while we strive to provide a seamless experience, external factors such as bank processing times and unforeseen circumstances may occasionally cause delays. We appreciate your understanding and cooperation during the bank transfer process.