If your bank transfer for deposit has not been credited to your Rand account within the expected timeframe, kindly follow these steps:
- Confirm the Expected Timeframe: Bank transfers typically require 2-3 business days, and in certain cases, may take up to 5 business days. Before taking any action, ensure that the anticipated timeframe has elapsed.
- Verify Transfer Details: Double-check the accuracy of the transfer details you provided. Make certain that you have entered the correct account number and routing number to prevent any delays or unsuccessful transfers.
- Reach Out to Your Bank: Contact your bank's customer support to inquire about the status of your transfer. They can provide additional information about potential delays or issues that may have arisen during the transfer process.
- Contact Rand Support: If more than 5 business days have passed without the credited amount appearing in your Rand account, please get in touch with our dedicated support team. When reaching out to our support team, kindly furnish them with relevant details such as the transfer date, transferred amount, and any reference numbers or transaction IDs associated with the transfer. This information will facilitate a swift investigation process. Our support team is committed to working closely with you to resolve any issues and ensure the proper crediting of your funds.
Please be aware that, despite our efforts to offer a seamless experience, external factors such as bank processing times and unforeseen circumstances may occasionally result in delays. We appreciate your understanding and cooperation throughout the bank transfer process.